Privacy Policy
Who manages this website
Prime Luxury Resorts is managed by Genetiqe Pty Ltd. Contact stay@primeluxuryresorts.com with privacy questions, access or correction requests, or a complaint about how an enquiry has been handled.
Information you choose to provide
The enquiry form asks for your name, email address, preferred destination or property, travel month, party size, approximate budget and message. The form prepares an email within your own mail application. Form entries are not submitted to a website enquiry database or stored in browser local storage by this site.
Your enquiry reaches us only when you send the prepared email. Your mail provider’s terms apply when you use its service. Do not provide passport copies, payment-card details, health records or other sensitive personal information through this form.
How enquiries are used
Information received by email is used to read, manage and respond to your request and continue the conversation you initiate. Travel enquiries may involve an overseas destination; we will discuss any proposed referral to a property or service provider before forwarding your identifying enquiry details. This form does not subscribe you to a marketing list.
Website hosting and external services
The hosting and delivery infrastructure may process technical information such as IP address, browser information and request logs to serve and protect the website. Infrastructure and email providers may process data outside Australia. Contact us for further information about an enquiry’s handling.
The website does not install advertising pixels or an analytics service. Essential hosting or access controls may use cookies. Affiliate booking links pass through Commission Factory before opening Oaks or TravelOnline. Clicking them can disclose connection and click information to the tracking service and booking provider, which may use cookies under their own policies. Other external websites also have their own privacy policies.
Retention, access and complaints
Emails are retained as needed to handle the enquiry and related records. Ask us about access, correction or deletion of your enquiry by emailing stay@primeluxuryresorts.com. We may need to verify the request before disclosing personal information. If you have a complaint, describe what happened and your requested outcome so we can review and respond.
You can also contact the Office of the Australian Information Commissioner for information about privacy complaints.
Changes
This policy describes the current website and email enquiry process. It will be updated if that process changes. Last updated 4 November 2026.